Customer Success & Sales Manager – Vélfag
Tell us a bit about yourself and your professional background:
I’m Joaquim Miguel Foutinho, currently serving as the Customer Success & Sales Manager at Vélfag. Before joining the team, I spent nine years at Baader, where I gained deep experience in customer success, international sales, and building strong client relationships across the fish processing machinery industry. My time there gave me a comprehensive understanding of both technical solutions and the importance of long-term customer care. Today, I apply that expertise to serve clients across Portugal, Spain, and South America at Vélfag.
What strengths do you bring to your role at Vélfag?
I bring a strategic and customer-centric approach, built on years of experience in sales, after-sales service, and distributor negotiations. I’m passionate about helping clients find the right solutions and ensuring they receive exceptional support after purchase. My regional knowledge of Iberia and Latin America enables me to navigate local market needs effectively and drive sustainable growth. I also understand the importance of spare parts and technical service – areas where Vélfag truly excels.
Why Vélfag? What drew you to the company?
Vélfag stood out to me because of its strong focus on innovation, precision engineering, and customer satisfaction. I was particularly impressed by the company’s commitment to continuous improvement and the hands-on support it offers clients. Being part of a team that values quality and forward-thinking solutions felt like a natural next step in my career.
What are your goals for the future with Vélfag?
My aim is to strengthen Vélfag’s presence in Portugal, Spain, and South America by developing trusted partnerships and ensuring our technologies meet evolving industry needs. I want to drive growth in these regions, expand our distributor network, and elevate our spare parts and technical service offering. Ultimately, I see myself playing a key role in making Vélfag the preferred partner in every market we serve.